Terms and Conditions

Last Updated: [Insert Date]

1. Acceptance of Terms

By accessing or using Gan Food Delivery (“we”, “our”, “us”) through the website https://ganfooddelivery.com.br/, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Services

Gan Food Delivery is an online platform that allows users to:

• Browse restaurants and food items

• Place food delivery or pickup orders

• Make payments through available payment methods

We act as an intermediary between customers and partner restaurants.

3. User Responsibilities

By using our platform, you agree that:

• You are at least 18 years old or have legal permission

• You will provide accurate and complete information

• You will not misuse the platform or engage in fraudulent activity

• You are responsible for maintaining the confidentiality of your account

4. Orders and Payments

• All orders placed through the platform are subject to acceptance by the restaurant

• Prices, menu items, and availability are set by partner restaurants

• Payment must be completed before order confirmation

• Once an order is confirmed, cancellation or modification may not be possible

5. Delivery

• Delivery times are estimates and may vary due to traffic, weather, or restaurant delays

• Gan Food Delivery is not responsible for delays beyond reasonable control

• Customers must ensure the delivery address and contact details are correct

6. Cancellations and Refunds

• Refunds are handled according to restaurant policies and applicable consumer laws

• Incorrect orders, missing items, or quality issues must be reported promptly

• Approved refunds will be processed to the original payment method

7. Promotions and Discounts

• Promotional offers are subject to specific terms and availability

• We reserve the right to modify or cancel promotions at any time

• Discounts cannot be exchanged for cash unless stated otherwise

8. Intellectual Property

All content on the platform, including logos, text, images, and software, is the property of Gan Food Delivery or its licensors and may not be copied or used without permission.

9. Limitation of Liability

Gan Food Delivery is not liable for:

• Food quality, preparation, or hygiene issues

• Allergic reactions or dietary concerns

• Losses caused by third-party restaurants or delivery partners

Our liability is limited to the maximum extent permitted by Brazilian law.

10. Privacy

Your personal data is handled in accordance with our Privacy Policy and Brazil’s LGPD (Lei Geral de Proteção de Dados).

11. Suspension or Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms

• Engage in fraudulent or abusive behavior

• Misuse the platform or harm other users

12. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of the platform after changes means you accept the updated terms.

13. Governing Law

These Terms are governed by the laws of the Federative Republic of Brazil, and any disputes shall be resolved in Brazilian courts.