Privacy Policy for GanFoodDelivery.com.br

1. Introduction

Welcome to GanFoodDelivery.com.br (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or place orders through our website and mobile applications. We are committed to complying with Brazil’s General Data Protection Law (LGPD – Lei Geral de Proteção de Dados, Law No. 13,709/2018).iubenda

By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information to provide better services and improve your experience. This includes:

a. Personal Information

• Full name

• Email address

• Phone number

• Delivery address

• Order details

b. Usage Information

Automatically collected when you use our services:

• IP address

• Device and browser details

• Pages visited and interaction patterns

c. Cookies & Similar Technology

We use cookies and similar tracking technologies to improve your experience and analyze usage patterns. See our Cookie section for details.

3. How We Use Your Information

We process your personal data for the following purposes:

• To provide, operate, and maintain the website and services

• To process and fulfill your orders

• To communicate with you (order updates, support)

• To personalize and improve user experience

• For marketing and promotional purposes (if you consent)

• For legal compliance and fraud prevention

4. Legal Basis for Processing

Under the LGPD, we may process your personal data based on one or more of the following legal grounds:

• Your consent

• Fulfillment of contractual obligations

• Legal compliance

• Legitimate interests (e.g., improving services)

5. Sharing of Your Information

We may share your personal information with:

• Delivery partners and service providers

• Payment processors

• Technical and IT service providers

• Legal authorities when required by law

We ensure that all partners comply with applicable data protection standards.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences

• Analyze site performance

• Customize content

7. Your Rights Under the LGPD

Under Brazil’s LGPD, you have the right to:

• Confirm whether we process your personal data

• Access your personal information

• Correct inaccurate or incomplete information

• Request deletion of unnecessary or excessive data

• Request anonymization, blocking, or elimination of data processed in violation of the law

• Port your personal data to another provider (data portability)

• Withdraw consent at any time

To exercise these rights, contact us using the information in Section 12.Info Security Calendar

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Security

We implement technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

10. International Transfers

If your data is accessed or stored outside Brazil, we will take steps to ensure it is protected in accordance with applicable data protection laws.

11. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have mistakenly collected such data, please contact us to have it removed.

12. Contact Information

If you have questions or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer (DPO):